V.Clair

Refund and Returns Policy

1. Introduction
At V.Clair, we are committed to providing high-quality digital products and services. We understand that sometimes a product may not meet your expectations. This Refund and Returns Policy outlines the terms under which you may request a refund for digital products purchased from our website.

2. Digital Products
All products sold on V.Clair are digital, including workshops, tutorials, and downloadable content. Due to the nature of digital products, once a purchase is completed and the product is delivered, it cannot be returned. However, we do offer refunds under specific conditions.

3. Refund Eligibility
Refunds for digital products may be requested under the following circumstances:

  • Technical Issues: If you experience significant technical issues that prevent you from accessing or using the digital product as intended, and these issues cannot be resolved by our support team.
  • Incorrect Purchase: If you accidentally purchased the wrong product, you may request a refund within 24 hours of the purchase, provided that the digital product has not been accessed or downloaded.
  • Misrepresentation: If the product description significantly misrepresents the content or value of the digital product, you may be eligible for a refund.

4. Refund Process
To request a refund, please follow these steps:

  1. Contact Us: Email our customer support team within 7 days of your purchase, providing your order number and a detailed explanation of your refund request.
  2. Review: Our team will review your request and may ask for additional information to better understand the issue.
  3. Decision: If your request meets our refund eligibility criteria, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method.

5. Exceptions

  • No Refunds for Downloaded Products: Once a digital product has been accessed, downloaded, or used, it is no longer eligible for a refund, except in cases of technical issues that prevent proper access.
  • Sale Items: Products purchased during a sale or promotion may not be eligible for refunds unless there is a technical issue or misrepresentation.

6. Changes to This Policy
V.Clair reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.